Mossiah's Essentials Return & Refund Policy

Effective date: September 10, 2026

This Return & Refund Policy applies to purchases made directly through mossiahs.com for delivery in the United States.

RETURN WINDOW AND ELIGIBILITY

Unopened, unused, shelf-stable products in their original packaging may be returned within 30 calendar days after delivery. Proof of purchase is required.

FINAL-SALE ITEMS

Refrigerated or perishable sea moss gels are final sale for food-safety reasons unless they arrive damaged, defective, spoiled, or incorrect. Opened or used ingestible products, essential oils, personal-care items, and products without their original packaging are also final sale unless damaged, defective, or incorrect.

DAMAGED, DEFECTIVE, SPOILED, OR INCORRECT ITEMS

Report an issue within 48 hours after delivery by emailing wdfup757@gmail.com. Include your order number and clear photographs of the item and shipping package. After verification, Mossiah's Essentials will provide a replacement or refund and will cover any required return-shipping cost. Keep the item and packaging until instructions are provided.

HOW TO START A RETURN

Email wdfup757@gmail.com with the subject “Return Request – Order [order number].” State the item, reason for return, and whether the package has been opened. Wait for return authorization and mailing instructions before sending anything. Returns sent without authorization may not be accepted.

RETURN METHOD AND SHIPPING FEES

Authorized returns are accepted by mail to the return address supplied with the authorization. For an eligible change-of-mind return, the customer pays return shipping and the original shipping charge is not refundable. We recommend using a tracked shipping service. Mossiah's Essentials pays required return shipping for a verified damaged, defective, spoiled, or incorrect item. No restocking fee is charged.

REFUNDS

Returned items are inspected after receipt. Approved refunds are issued to the original payment method within 5 business days after inspection. Banks and payment providers may require an additional 5 to 10 business days to post the credit.

EXCHANGES

Direct exchanges are not offered for change-of-mind requests. Return an eligible unopened, shelf-stable item and place a new order. Verified damaged, defective, spoiled, or incorrect items may be replaced.

THIRD-PARTY PURCHASES

Products bought from another retailer must be returned to that retailer under its policy.

CONTACT

Questions or return requests: wdfup757@gmail.com or 757-915-5773.